Privacy policy

Privacy policy

The type of personal information we collect

We may collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • IP address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you in the course of responding to your enquiry and/or providing services to you.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
  2. Where we need to comply with a legal obligation.
  3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  4. Where it is necessary in order to protect your vital interests or someone else’s vital interests.
  5. Where you have consented to the processing.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk